Job Description

Description
Job Title: Part-Time Front Desk Agent
Job Description
We are seeking a dedicated and customer-oriented Part-Time Front Desk Agent to join our team. This position requires availability during holidays and weekends, with morning and evening shifts. The ideal candidate will have a minimum of one year of experience in a customer service role and will be responsible for providing exceptional service to our guests.
Key Responsibilities
Greet and assist guests upon arrival and departure
Make reservations and manage booking inquiries
Handle incoming calls and provide information as needed
Resolve customer complaints in a professional and timely manner
Maintain a clean and organized front desk area
Stand for 8 to 10 hour shifts as required
Skills And Qualifications
Previous experience in a customer service position (1+ year)
Strong communication and interpersonal skills
Ability to handle multiple tasks and prioritize effectively
Problem-solving skills and a customer-focused attitude
Flexibility to work holidays and weekends
Basic computer skills and familiarity with reservation systems
We welcome applicants who are enthusiastic about providing excellent service and are looking to contribute to a positive guest experience.
Requirements
Education/Formal Training:
High school diploma or equivalent required; degree in hospitality management preferred.
Experience
Previous experience in a front desk or customer service role preferred.
Familiarity with property management systems is a plus.
Knowledge/Skills
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Customer-focused mindset with a passion for providing outstanding service.
Ability to handle cash and process transactions accurately.
Basic computer proficiency, including MS Office and reservation software.
Flexibility to work shifts, including weekends and holidays.
Must be able to travel to The Springs Resort & Spa.

Job Tags

Shift work, Day shift,

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